Help: FAQs and Hints
Here you can find our store policies and the frequent ask questions about how to
shop in our store.
How
To Shop
Buying from
Mommie Helen's Bakery
is easy and secure. You don't have to download software to shop here. And when you place an order, you can feel
confident that your credit card information is protected by secure
server and encryption technique. There are several ways to shop on our site. Here's how:
- Category:
To shop for items in our store, you may browse the sections on the left by
going directly to the one that interests you. Clicking on any section will
link you to another page that will display all sections in that category.
Please allow a minimum of 24 hours to pick up orders from the date ordered. If
you require your order sooner, please call the bakery to arrange a time for pick
up.
Using
The Shopping Cart
For every in-stock
item, there will be an  button. This
button adds the item to your shopping basket. Putting something in your
shopping basket does not commit you to buying it. After you put something in
your shopping basket, you can choose to place the order immediately, or continue
shopping.
- Place Order
- When you have finally added all the necessary items to your cart. You
can place an order through our secure site.
- Keep
Shopping - to add more items to your shopping list. Clink on the
"Keep Shopping" button to return to Mommie Helen's Bakery's main page.
- Update Cart
- You can put as many items as you want in your shopping basket. To change
the quantity of the item, enter in the new quantity and press update
cart. When you're finished and want to place the order, you can get back to
your shopping basket by clicking on the View Cart button.
- Register - If
this is your first purchase with us, you have the option of registering with
us. On the top of the page, there is a "My Account" button that you can click.
Registering with us speeds up the process on your next order. The billing
and shipping information only needs to be entered once when you register.
- Remove
- Use this button to remove an item from your shopping cart.
Online Security
All
online transactions at Mommie Helen's Bakery are handled with industry-standard SSL
encryption.
When you enter your credit card number into the order form, it is transmitted
across the Internet in an encrypted (scrambled) form, then decoded when it gets
to us.
For added security, we also encrypt the credit card number when it is stored on
disk.
If you are not the kind of person who worries about being hit by lightning as
you're crossing the street, you probably don't have to worry that your credit
card number will be intercepted on the way to a secure Web site. According to
CNN,
"The
prevalent opinion...is that on-line credit card use is actually no riskier for
consumers than traditional "low-tech" transactions."
We order products
online all the time, both as a company and as individuals. When we use a credit
card to buy something online, we feel at least as safe as we would using one in
a store or restaurant.
Completing
Your Order And Checking Out
Once
you finalize your shopping needs. Completing the ordering process is fast and
easy. Fill out the billing, payment and pickup location and you are on your
way to get your order.
- Delivery Location:
Please select the delivery location where you will pick up your order. Note
that for many Farmer's Market locations we are there for only a few hours on one day per week. If you plan to pick up your order at one of those locations, you must pick it up during those hours.
- Change or cancellation of order: If your plans change and you are unable to do a pickup at the approximate time selected and need to cancel or change the order or the pickup time, please notify the bakery at least 24 hours ahead of time. We cannot refund orders which are not properly canceled or changed.
- Billing
Address - Please enter in your billing address. We do an Address
Verification System to check all orders for accuracy. If you do not
enter in the correct billing address, your order may be delayed.
- Payment
Methods - Enter in your payment method that you would like to use. We
accept most forms of payment.
- Placing
Your Order - After you've fully completed the required information,
click on the "Place Order" button. A new screen will appear
revealing your order summary and invoice page. After you've reviewed the
information for accuracy, click on the button "Place Order" to
finish the order process. You will then get a confirmation page and a order
number to reference to. The order then will be sent to our processing
center.
Payment
Options
Mommie Helen's Bakery Online Store accepts the following forms of payments:
We also take mail-in checks or e-checks.
The credit card and
e-check that
you specify for your purchase will be charged when the order is shipped.
Privacy Policy
Commitment to Privacy
Your privacy is important to us. To better protect your privacy we
provide this notice explaining our online information practices and the choices
you can make about the way your information is collected and used.
Uses of Information:
We use the information you provide when placing an order to complete that
order. We do not share this information with outside parties except to the
extent necessary to complete that order or to provide services where the outside
party is acting on our behalf and has no independent right to use the
information we provide (i.e. a third party shipping or customer support center).
We may contact you from time to time regarding your order status or about
products or specials that we think you may be interested in. If you do not wish
to receive these notifications, we will honor your request not to send them to
you.
We use return email addresses from your email correspondence to us to answer the
email we receive. Such addresses from your correspondence are not used for any
other purpose and are not shared with outside parties.
From time to time, we may use customer information for new, unanticipated uses
not previously disclosed in our privacy notice. If our information practices
change at some time in the future we will post the policy changes to our Web
site to notify you of these changes and provide you with the ability to opt out
of these new uses. If you are concerned about how your information is used, you
should check back at our Web site periodically.
Finally, we do not use or share the personally identifiable information provided
to us online in ways unrelated to the ones described above without providing you
an opportunity to tell us not to allow such unrelated uses.
Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct
use of information, we have put in place appropriate physical, electronic, and
managerial procedures to safeguard and secure the information we collect online.
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Warming Instructions
All Pies and Cobblers are fully cooked. Keep refrigerated until ready to
warm. If storing longer than four days, keep pies and cobblers frozen until
you are ready to bake.
Cobbler warming instructions:
- Preheat oven to 350 degrees. Adjust temperature
and/or time due to oven variations;
- Let pie completely thaw for 1 hour if frozen;
- Remove lid from the top of pie.
-
Place cobbler on baking sheet on center rack of oven;
- Bake for 15 minutes or until pie begins to
slightly bubble.
Caution: When removing baked cobbler or pie from oven while it is still on
the baking sheet, never lift pie or cobbler pan by the edges. Filling is
hot!
Sweet potato and pecan Pie warming instructions:
- Preheat oven to 350 degrees. Adjust temperature
and/or time due to oven variations.
- Let pie completely thaw for 1 hour if frozen.
- Remove plastic wrap from pie.
- Place on baking sheet on center rack of oven.
- Bake for about 10 minutes.
Pie or cobbler may be served cold or at room temperature. Promptly cover and
store cooled unused portion of baked pie for up to four days in
refrigerator. Baked goods will last up to three months in the freezer.
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